Is there a way I can automatically send an article to archive/retire based on low use & low rating?

[Einav Ben David]

We implemented the KCS methodology using SNOW KM 2 years ago. 

Now that we have over 1600 articles, I would like to ensure we're keeping only those being used. 

Is there a way I can automatically send an article to archive/retire based on low use & low rating? 

For example: 

I want to define that every article that was not used for the past four months and has 0 raring will be sent to 'retired.'

[Musab Rasheed]

Hello,

You can define schedule job and code accordingly, There is no OOB mechanism to make this work.

Regards

[Musab Rasheed]

Hello,

If you are fine with my reply, Please mark my answer as correct and close the thread.

Regards

[jaimehonaker]

This is a good idea to submit to the Idea Portal for a new feature: Have a scheduled job that can be configured to retire articles based on a set of criteria.

[Brad_B]

Love this idea.  I would like to see ServiceNow look at integrating some of the new low-code workflow automation tools with KM.  Allow customers to write scripts to do things like this to drive continuous improvement.  In this case, we might want the article to go to a Review queue instead of retire, but same principle.