We implemented the KCS methodology using SNOW KM 2 years ago.
Now that we have over 1600 articles, I would like to ensure we're keeping only those being used.
Is there a way I can automatically send an article to archive/retire based on low use & low rating?
For example:
I want to define that every article that was not used for the past four months and has 0 raring will be sent to 'retired.'
