KB article templates - where is the standard template?

[kc1959]

Hi,

this article mentions the 'Standard' knowledge article template

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/knowledge-management/conce...

- can anyone advise why this template isn't visible to me in the templates list despite the fact that it is displayed as an option in the 'Article Template Selector' when I create a new article?

Many thanks in advance.

[Lucas Vieites · Accepted solution]

Hi kc1959,

you won't find the Standard template in the [kb_article_template_list] table because it's not really a template, but rather the default kb_knowledge.do form. The other templates that you see on that list (eg. kb_template_what_is) are child tables of the default.

I hope this clarifies your doubt.

Kind regards,
Lucas Vieites
P.S. If my reply helped you, please mark it as helpful or correct so other community members can benefit from this information.

[kc1959]

Many thanks again Lucas.

I think it's simply a case of the documentation not being clear enough in some areas.

This clarifies things for me and will allow me to pass my (or your) findings on to the client.

I really appreciate your help.

[RogueFader]

If this is a default form, is there a way I can amend the Lorum Ipsum which shows in the Article Template Preview? I'm aware that I can't change it in preview mode, however as I'm unable to find 'standard' template to amend this, I'm not sure how best I can amend the LI to something more suitable. Thanks

[Lucas Vieites]

Hi RogueFader, since a couple of releases ago you can edit this placeholder text directly in the article template's fields.

1. Go to the article template list: Knowledge > Administration > Article Templates
2. Select a template from the list (make sure it is active
3. Scroll down to the Article Template Fields related list and select a field
4. In the field form, you should see the Preview Text field where you can add your own text.

I hope this helps you.

Kind regards,
Lucas Vieites
P.S. If my reply helped you, please mark it as helpful or correct so other community members can benefit from this information.