KB bases for anonymous users on portal KB search page

Turtles64
Tera Contributor

‎10-10-2023 05:34 AM

Hi!
How can I make all KB bases visible to an anonymous user on the portal's KB search page? The information search page shows only some of them at the moment, and the search therefore does not find all public articles.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-10-2023 07:28 AM

Try this page.

 

https://INSTANCENAME.service-now.com/$spd.do#/sp_config/editor/search/81233982cb21020000f8d856634c9ca7

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Turtles64
Tera Contributor
In response to Dr Atul G- LNG

‎10-13-2023 02:54 AM

This did not solve the problem. We have seven different knowledge bases, five of which are visible to a non-logged-in user, but two are not. Knowledge bases have identical properties.

Non-logged users:

Non-logged-user.png

Logged user:

logged-user.png

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Dave Littlejohn
Tera Guru

‎10-13-2023 06:08 AM

On the m2m_sp_portal_knowledge_base table, filter for the portal you are using, and then check if all the knowledge bases are listed there and with active = true.

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Turtles64
Tera Contributor
In response to Dave Littlejohn

‎10-24-2023 12:42 AM

All are active and but not all are visible.

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