kb_use limited to 1 year of data

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shaunbentley
Tera Contributor

‎02-07-2024 03:24 AM

We have found that the kb_use table in one of our instances are limited to 1 years worth of data. older than one year is moved to an archived table. 

 

Is this oob behaviour? 

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AshishKM
Kilo Patron
Kilo Patron

‎02-07-2024 05:39 AM

Hi @shaunbentley 

Yes, OOTB the Achieve Rule on this table is set for one year, you can update the rule if you need to change it.

Open the table [ sys_archive ] and search on table column like below.

 

AshishKMishra_0-1707313074309.png

-Thanks,
AshishKM

 


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AshishKM
Kilo Patron
Kilo Patron

‎02-07-2024 05:39 AM

Hi @shaunbentley 

Yes, OOTB the Achieve Rule on this table is set for one year, you can update the rule if you need to change it.

Open the table [ sys_archive ] and search on table column like below.

 

AshishKMishra_0-1707313074309.png

-Thanks,
AshishKM

 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

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Mark Manders
Mega Patron

‎02-07-2024 05:45 AM

 You need to check your data retention policy. OOB all of those records are retained. 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/t...

 


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Mark
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-07-2024 06:57 AM

Hi @shaunbentley 

 

OOTB it is 1 year only, but you can reach out to SN Account team to change ( not sure team will agree or not to change this)

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