We are using versioning of knowledge articles in ServiceNow. However, it is inevitable that some users copy the link from the address bar instead of getting the permalink from the Copy permalink button. Hence, even when an article is already updated,...
We're currently in the process of upgrading to Tokyo, and I'm seeing issues with <style></style> tags within the HTML of knowledge articles. We have several articles in our HR knowledge base in production that use style tags to create buttons, or c...
Bear with me - this is a long one!! With ZING it was possible to understand why some articles floated to the top of the search results and to address issues by:1. Adjusting the weighting to prioritise meta, title and description 2. Tell authors to w...
Just wondering if there are any other knowledge managers out there that have the ability to assign a flag left on a published knowledge article directly to an Ownership Group/Assignment Group. I do have the ability to create (and subsequently assign)...
When someone clicks on "This Helped" within a Knowledge Article using Next Experience UI, what table is that answer stored in? Thanks!
We are consolidating 5 portals into employee center and wanted to know what happens to the permalinks once all the articles are moved over to employee center? For example if IT has a permalink within a knowledge article referencing another article in...
When someone subscribes to a knowledge base it shows on each article that it is subscribed in that knowledge article. It sends notifications for new and revised articles as per settings for knowledge base notifications. However it does not send artic...
I've searched high and low for information in the ServiceNow product documentation and community, but I can't find an answer to this question: what is the Active field for in the Knowledge Article header fields? Is it for making a previous version of...
With Ownership Groups activated, is it possible to still include approval from the Knowledge Base managers/owner as part of the publish workflow? Or is the only option to have the Ownership Group members be the sole approval required? Thanks in advan...
Is it possible to have an integration between SysAid ITSM and a shared instance of ServiceNow?
Hello Community,We have the requirement to create operations manuals in ServiceNow.Does anybody have expirence in this area and would share it with us?We found System User Guide in the DOCs, does anybody have experience in this area. Thanks in advanc...
We often see articles imported from Word, or copy/paste from Word (even when "keep formatting":) that do not maintain a clean format in the article. The is consistent issues with numbered lists and bullet point lists aligning text. If there are mul...
I am trying to create a new category from the Related list on my KB but the fields are all greyed out. I can only add a category when I am in an article via the category picker, but that is not what I want to do. Do you have any idea as to why my f...
I'm getting different answers from different sources about whether this is even possible or how, so I'm hoping you can share your experience with me. I'm looking for OOTB or very, very low levels of customization in the San Diego release. For example...
Hi there, I have a requirement where parent field in child kb article should be updated with the latest version of parent article if parent kb article version is changed.Can anyone help me here how this can be implemented. Thanks,Gopal