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Seeking best practice for Bulk Upload - Topics

Good morning Community,I am working on a taxonomy project that includes adding Topics to existing posts.I believe this can be done with a CSV file that contains the sys_id for the post as well as the Topic(s) to be added; any anyone within confirm pl...

Toby11 by Tera Contributor
  • 948 Views
  • 3 replies
  • 0 helpfuls

PPM Demand & Project Modules Data Dictionary

Hello,  We are in the process of implementing ServiceNow PPM module.  As we are working through Demand and Project, several teams are asking to define the fields so we have a consistent meaning across all users (e.g., start date in Demand can have di...

kerrsol1972 by Tera Contributor
  • 876 Views
  • 1 replies
  • 0 helpfuls

What happens to permalinks when you move to a new portal?

We are consolidating 5 portals into employee center and wanted to know what happens to the permalinks once all the articles are moved over to employee center? For example if IT has a permalink within a knowledge article referencing another article in...

Max T by Tera Contributor
  • 934 Views
  • 3 replies
  • 4 helpfuls

Resolved! Approval Workflows with Ownership Groups

With Ownership Groups activated, is it possible to still include approval from the Knowledge Base managers/owner as part of the publish workflow? Or is the only option to have the Ownership Group members be the sole approval required? Thanks in advan...

Operations manual in ServiceNow

Hello Community,We have the requirement to create operations manuals in ServiceNow.Does anybody have expirence in this area and would share it with us?We found System User Guide in the DOCs, does anybody have experience in this area. Thanks in advanc...

Assistance with Formatting Knowledge Articles

We often see articles imported from Word, or copy/paste from Word (even when "keep formatting":) that do not maintain a clean format in the article.  The is consistent issues with numbered lists and bullet point lists aligning text.  If there are mul...

jrusso by Tera Expert
  • 3696 Views
  • 4 replies
  • 7 helpfuls
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