ServiceNow Contract Management
Is ServiceNow Contract Management a standalone module or it is a component of another ServiceNow modules? Are there any installation fees involved with it?
Forum Posts
Knowledge block - how does that work?
How does it work to use knowledge block when creating a new article? Is the concept similar to parent-child? And I guess knowledge block is a function you need to activate in ServiceNow? I would like to hear you experiences with using knowledge block...
Resolved! Search for Knowledge Blocks in Knowledge Articles
Hi, all! I posted this question in CMS as well, but really this is a knowledge manager question. I hope someone out there has some ideas. Has anyone found a reliable way to look up articles that contain knowledge blocks - specifically, if I want t...
Bulk knowledge import of at least 10,000 pages
Hello everyone. We have a resource that is currently built in SharePoint but uses some 3rd party tool so it is in html or xml or something. We can export it to PDF or Word docs, and need to do a mass import to a ServiceNow knowledge base as soon as...
Migrate from WordPress
Does anyone have advice on how to migrate WordPress articles to ServiceNow knowledge articles? We have a client that was using WordPress as their knowledgebase so each article has it's own page, but now we need to move all that content (including lin...
Resolved! Knowledge Blocks not working as expected when a user has Contribute access to Knowledge Base
Has anyone else run into this issue, where Knowledge Blocks do not apply their security settings properly when a User has contribute rights to the knowledge base. I.e. They can view all blocks no matter if they are placed on the can not view list. ...
Resolved! What is the language field for in a knowledge article?
I see this field in the article, but unsure exactly what it does, what is the purpose of this? LanguageLanguage in which you are creating the article. The list is populated based on the languages enabled for the selected knowledge base.
Seeking best practice for Bulk Upload - Topics
Good morning Community,I am working on a taxonomy project that includes adding Topics to existing posts.I believe this can be done with a CSV file that contains the sys_id for the post as well as the Topic(s) to be added; any anyone within confirm pl...
PPM Demand & Project Modules Data Dictionary
Hello, We are in the process of implementing ServiceNow PPM module. As we are working through Demand and Project, several teams are asking to define the fields so we have a consistent meaning across all users (e.g., start date in Demand can have di...
How to redirect users from Outdated Version to Latest Version of article in the portal?
We are using versioning of knowledge articles in ServiceNow. However, it is inevitable that some users copy the link from the address bar instead of getting the permalink from the Copy permalink button. Hence, even when an article is already updated,...
Resolved! Issues with "<style></style>" tags in Knowledge articles in Tokyo
We're currently in the process of upgrading to Tokyo, and I'm seeing issues with <style></style> tags within the HTML of knowledge articles. We have several articles in our HR knowledge base in production that use style tags to create buttons, or c...
Resolved! Optimising articles for AI search and providing search guidance
Bear with me - this is a long one!! With ZING it was possible to understand why some articles floated to the top of the search results and to address issues by:1. Adjusting the weighting to prioritise meta, title and description 2. Tell authors to w...
Resolved! Possible to Assign Flagged Articles to Ownership Group?
Just wondering if there are any other knowledge managers out there that have the ability to assign a flag left on a published knowledge article directly to an Ownership Group/Assignment Group. I do have the ability to create (and subsequently assign)...
Resolved! "This Helped" Option on Knowledge Article using Next Experience UI
When someone clicks on "This Helped" within a Knowledge Article using Next Experience UI, what table is that answer stored in? Thanks!
What happens to permalinks when you move to a new portal?
We are consolidating 5 portals into employee center and wanted to know what happens to the permalinks once all the articles are moved over to employee center? For example if IT has a permalink within a knowledge article referencing another article in...