KMUG - AI search and Knowledge Management Best Practices

[Ashley Snyder]

Recording Link:

Knowledge Management User Group (KMUG) AI Search and Knowledge Management Best Practices

The presentation has been attached to this blog post as a PDF.

The Q&A have been transcribed into the comments on this post.

Hello everyone!

I'm excited to announce we have an upcoming KMUG session on AI Search and Knowledge Management best practices on 10/19 at 12 p.m. EST. We will have @Gerard Dwan and @Shamus Mulhall joining us to discuss the following topics alongside me presenting on content authoring best practices. This will be in a meeting format and not a webinar, so you will have a chance at the end of the session to ask questions, here's the registration link: https://servicenow.zoom.us/meeting/register/tJwsde6tpzkqHdfMIvZqQvNenoZmRl4lLrF4

Agenda Topics:

• AI Search - Relevancy Cheat Sheet
• AI Search - Content structure for multi-language and multi-geographical content
• Now Assist for Search KM Authoring Best Practices
• End to End AI Search demo with Now Assist for Search

If you can't make it, that's ok. I will find a way to post this externally, more than likely on our ServiceNow Community YouTube channel as I know this is going to be a big topic for a lot of us going forward. We will also be posting the content used in this session on the community and any Q&A as we want to make sure we are giving you everything you need as you explore AI Search and NowAssist!

[tomhollando]

<p>The <strong>KMUG - AI Search and Knowledge Management Best Practices</strong> emphasizes the importance of leveraging AI to enhance information retrieval and knowledge sharing. Key practices include:</p>
<ul>
<li>Implementing intuitive search functionalities.</li>
<li>Organizing knowledge bases for easy access.</li>
<li>Encouraging collaboration and contributions from users.</li>
<li>Regularly updating content to ensure relevance.</li>
</ul>
<p>These practices can significantly improve efficiency and decision-making within organizations.</p>

[SheldonM]

Thank you, great discussion. 

[Victor Chen]

See also this video for more on Now Assist in AI Search latest enhancements and guidance - https://www.youtube.com/watch?v=LC01ES1NtsM&list=PLkGSnjw5y2U407_1UQQaVVrD13-MFi5ia