Thanks for your response but I have created a KB article where "Attachment Link" flag is not checked.
BBut when I click on the attachment, it's downloaded and not opening directly in the browser.
We want attachment to open in the browser and must not be downloaded. I wanted know if there is any configuration which is preventing attachments to open in browser and some security setting in browser is preventing it.
Hi, all! Try this - this is something I've started doing recently, and it seems to work.
1. Code your attachment using the link tool. (Type=Attachment > Choose your attachment > Target=New Window. (See image for settings.) Click OK.
2. Go into the source code and add "&view=true" right behind the sys_id in the URL. (NOTE: They hygiene feature of ServiceNow will change this to "&view=true" and that's OK - it will still work.
This will make it so your attachments open in your PDF viewer (which needs to be activated/installed/etc. within your system for this to work).
Does this work for you? (Just now noticing the date on this question - not sure why it's popping up for me now, haha.) Leaving here in case it helps anyone else along the way. Cheers, all!
