Knowledge article view counts

[Cathey Glenn]

Is it possible to determine the view count of an article based a specific timeframe (from - to) as opposed to the version number only? 

[Dr Atul G- LNG]

yes, you can add date filter 

[DylanBlumenberg]

Hi @Cathey Glenn, yes, if you go to the kb_use table, you can filter by specific article and timeframe. 

[Tanushree Maiti]

Hi @Cathey Glenn 

1. To see views by date,

Navigate to Report

create a report on the Knowledge Use [kb_use] table

Filter on Viewed = true and add a condition on Created (e.g., Last 30 days or a specific date range).

Group by Article and use Count aggregation

Refer:  https://www.servicenow.com/community/platform-analytics-forum/filtering-on-knowledge-article-views-b...

2.  To see view count on published articles, select Knowledge->Articles-> Published.

Select the gear icon and select View count field from left bucket to right bucket.

Refer:  https://www.servicenow.com/community/itsm-forum/how-to-tell-how-many-views-an-kb-article-has-had/m-p...

[Tanushree Maiti]

Hi @Cathey Glenn 

Check this KB: KB0718592 Knowledge View Count and Use Count