How to tell how many views an kb article has had

[riskay123]

Hello there,

We are going through the process of reviewing every one of our KB articles and one of the authors is questioning how many views their article has had since it was published many years ago. Is there an easy way to report on how many views articles from a specific author have had and who viewed them?

Thanks

[Hitoshi Ozawa · Accepted solution]

Check the "view count" to find the total number of view the article had. The list also contains "Author" to show the author of the article.

Customize the knowledge article list to include view count. Unfortunately, there's no way to find who viewed them.

Since you probably want to see view count on published articles, select "Knowledge" > "Articles" > "Published".

Select the gear icon and select "View count".

To view counts by author, right click on "Author" in the list header and select "Group By Author".

[Miguel Donayre]

Keep in the default for article view count is for the total for the last 30 days only.  This is a system property, glide.knowman_view_age.days, and can be seen in Knowledge Properties also.

That means you will on see the total view counts for the last 30 days. Not really a true total view count. 

[ChrisUSC84]

We currently have this property set to 30 so we know what has been viewed recently, but it would be helpful to have have a total view count as well.  Ideally there would be two fields one as is called "Recent View Count" and one called "Total View Count".  What would be the simplest way to leave the OOB field but add "Total View Count"?

[Hiranmayee Moha]

@Miguel Donayre 

Hi....I do have same requirement, total view count for all versions. Kindly share any solution for the same.

TIA