Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Knowledge Article with the most Views per Month Report

AnnamariaK
Tera Contributor

‎08-06-2026 05:26 AM

I would like to create a report that displays highest viewed knowledge articles per month. I cannot seem to find a way to do this and the posts I looked up in the past are relatively older. 

0 Helpfuls
  • 852 Views
6 REPLIES 6

Dr Atul G- LNG
Tera Patron

‎08-06-2026 05:30 AM

Check this OOTB dashboard

 

https://devxxxxx.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/false/tab-s...

 

 

DrAtulGLNG_0-1786019424272.png

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
0 Helpfuls

Leri Andrews
Tera Guru
In response to Dr Atul G- LNG

‎08-06-2026 06:52 AM

Report off the knowledge_use table. Or use ‘views’ off the knowledge table. 

0 Helpfuls

AnnamariaK
Tera Contributor
In response to Leri Andrews

‎08-06-2026 07:00 AM

I did use both those tables, but I am just not sure how to get the most views by article per month. 

0 Helpfuls

AnnamariaK
Tera Contributor
In response to Dr Atul G- LNG

‎08-06-2026 06:53 AM

I am looking for the most viewed KBs per month not all views. It looks like that report shows all views. 

 

0 Helpfuls