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How can I find out how many times a KB article has been viewed in the GUI List view, and not just on the portal? Right now, the only count for articles being viewed is from the Portal, and many of our users read them from within ServiceNow in the li

This is what I see when I am trying to determine how many views an article has had.  I have confirmed, the only time the numbers go up is if an article is viewed in the Customer Portal, and not from within ServiceNow in the list view.  I want to see ...

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leneemeyer by • Tera Contributor
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How to search for Tags in Knowledge Base Search

Dear folks We'd like to add another dimension to our KB structure. We thought about using Tags. The idea is to add a new KB article to a KB, a category and then add a Tag or two. So I created some global Tags (i.e. "Engineering", "Operations" and so ...

Resolved! KB Submissions - Which workflow does it follow?

This is what ServiceNow product documentation reads. Which workflow specifically does Knowledge Submissions use? And what purpose does Knowledge Submissions serve? I also read here that - If the Knowledge submission workflow (glide.knowman.submissio...

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