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knowledge articles pending approval

JulietChicago
Tera Guru

WE have knowledge articles that are use approvals

As knowledge manager for a knowledgebase how can we build a report/dashboard to see what articles still need approval? What those approvals are an who or work group they are assigned to ?

WE used the sysapprovals table but can not dot walk to the kb article to get the knowledgebase managers.

Each knowledgebase manager wants to monitor what articles are still pending approval and by which team/person.

Any ideas on how to get this information?

3 REPLIES 3

Tanushree Maiti
Tera Sage

https://www.servicenow.com/community/itsm-forum/report-to-have-a-quick-overview-of-my-knowledge-arti....

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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Christina Strau
Tera Contributor

I have setup something similar - I'm sure you can change the is (dynamic) to "is anything" in the dropdown and see all requested approvals Requested Approvals.jpg

*I chose dynamic because I use ownership groups for knowledge - this way anyone in an ownership group can see all pending requests for any group the are a member of