knowledge articles pending approval

[JulietChicago]

WE have knowledge articles that are use approvals

As knowledge manager for a knowledgebase how can we build a report/dashboard to see what articles still need approval? What those approvals are an who or work group they are assigned to ?

WE used the sysapprovals table but can not dot walk to the kb article to get the knowledgebase managers.

Each knowledgebase manager wants to monitor what articles are still pending approval and by which team/person.

Any ideas on how to get this information?

[Tanushree Maiti]

https://www.servicenow.com/community/itsm-forum/report-to-have-a-quick-overview-of-my-knowledge-arti....

[Christina Strau]

I have setup something similar - I'm sure you can change the is (dynamic) to "is anything" in the dropdown and see all requested approvals 

[Christina Strau]

*I chose dynamic because I use ownership groups for knowledge - this way anyone in an ownership group can see all pending requests for any group the are a member of

[fknell]

HI @JulietChicago,

There’s an out-of-the-box PA dashboard called ‚Knowledge Management Overview‘ that likely contains everything you’re looking for.  

For more details, please refer to the corresponding documentation page: Knowledge Management Overview dashboard. 

The Australia Release will come with a new Knowledge Center.

Hope this helps!