Knowledge block - how does that work?

[Cristina Silva]

How does it work to use knowledge block when creating a new article? Is the concept similar to parent-child? And I guess knowledge block is a function you need to activate in ServiceNow? I would like to hear you experiences with using knowledge block and what the benefits are

[RHolmes123]

Excellent. Thank you! That's what I was hoping. Granting access via AD. I'll chat with the SN Admin team. 🙂 

[RHolmes123]

@mbernste 

Thank you! I've found this article which I think may help me configure the access levels for certain articles. Looks like User Criteria is the key for that question.

Management of access via User Criteria, below. 

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/co...

I will look into Knowledge Blocks, though! I think that works for multiple solutions in one article, per tier (like you mentioned) I'm sure I'll have more questions. (rholmes123 and rholmes007 are both me)

Thanks for your response! 

Robyn

[Zapata221]

Knowledge blocks work similarly to parent-child relationships, in that you can create parent articles that contain the main content, and then link to other articles (children) that contain more detailed information on specific topics. In ServiceNow, you can activate the knowledge block feature in the Knowledge Management application.

Using knowledge blocks can be beneficial in a number of ways. First, it allows you to create articles that are organized and easy to navigate, as each article is linked to related topics. Second, it allows you to easily update or change information in the main article, as the child articles can be edited independently. Finally, it can help to reduce the amount of duplicate content, as any changes to the parent article will be reflected in the child articles.