Hello KM community, We are using ownership groups for managing edit access to articles. I have had several requests for preventing an author from self-approving. Before I go and flip the switch to prevent this, I'd like to hear from the community abo...
Hello Everyone, We have not yet enabled ownership groups in Knowledge. I am looking for opinions from the community.Are you currently using Ownership Groups? What are the benefits?What are the Challenges?If I turn these on, is there truly, no going b...
Hi Experts, Need a solution for the below problem. I have table which has a related list configured for Knowledge articles.Currently,this related list if fetching the KB articles with all versions.I need to fetch KB article with the latest version ...
Hi, hoping someone can help. I am seeing an issue that whenever an image is pasted into a Knowledge article it then uploads into the attachment's widget/ sidebar. This is problematic especially with longer docs where multiple images have been added...
Fairly new to SN and learning through trial and error. I am outputting knowledge articles from Robohelp and publishing them to ServiceNow. It seems fairly smooth - except I end up with duplicate knowledge categories (I think) and perhaps this ends up...
Has anyone added dropdown menus in knowledge articles with links to anchors that take the reader to a certain section of the article. Also, has anyone added tabs within a knowledge article allowing the reader to click on a tab to view information sp...
We are keeping up on our feedback tasks in order to improve our overall knowledge catalog but are running into the challenge of not being able to reach customers through the form in "customer visible" notes area. We check to see if the feedback subm...
Hi All, What is the use of the HR knowledge to location type and HR knowledge to companies in related list of a knowledge article.#knowledge management
Hi, I have had a few examples recently where I've needed to bulk update knowledge articles - for example changing Category and Valid To dates on dozens of articles. At the moment the only way for me to do this is manually one by one, or submitting a ...
Hello Everyone, I am looking for some test scripts for knowledge testing. Is anyone able to share what you use for manual testing?Also if there is one specifically for Knowledge Portal testing that would be appreciated.
Hello everyone, We recently activated the Knowledge Versioning workflow, I've also updated the Knowledge Properties glide.knowman.versioning.enable_minor_edits to include meta and author fields without creating a new version.However, our Service De...
We have a sales contract renewal use case for an external customer that wants access to our internal "lessons learned" Knowledge articles regarding different software applications. Currently, only our employees have access to our SN instances - is th...
Hi, I'm using Robohelp as a help authoring tool to publish knowledge articles to ServiceNow. Each time I publish content, it ends up creating a new KB number. I assume there is no way for ServiceNow to use the published file name as the key for versi...
I'm familiar with knowledge usage and attaching knowledge to HR cases, but what other HR KPIs do you all use? We have some case deflection too. Can you tell me which HR KPIs you are using and how you set them up in the system? Thanks.
Hi all, I have a requirement to allow users to filter the Contextual Search results on an incident form. I see that there is something called Filter Conditions that apply static filters on Contextual Search, but what we need is rather something like ...
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