Knowledge Block Permalink

[mbernste]

Does anyone know what the URL format would be for a direct link to a knowledge block?  I know how to do it for several other formats such as KB, story, and SER but not for KBB.  The reason I am looking for this is that I often do exports to Excel and convert the aforementioned types into hyperlinks, and I am trying to do the same with KBB (knowledge blocks).

To further clarify, what's the Knowledge Block equivalent for:

1. Knowledge article:   https://INSTANCE.service-now.com/kb_view.do?sysparm_article=
2. Story:  https://INSTANCE.service-now.com/nav_to.do?uri=rm_story.do?sysparm_query=number=
3. Service Request:  https://INSTANCE.service-now.com/nav_to.do?uri=u_service_request.do?sys_id=

[Gregg Grose · Accepted solution]

From my instance, it is the same as a Knowledge Article but a Block's KB number has KBB prefix, such as...
Block KB Number: KBB1234567

Block Permalink: https://instance.service-now.com/kb_view.do?sysparm_article=KBB1234567

[mbernste]

I tried that and it didn't work.

[Dave Littlejohn]

this link structure worked for me

[Lauren Methena]

I'm curious what the use case is for sending someone a permalink to a knowledge block. 

When I've needed to send someone to a specific item, such as a knowledge block, I add an anchor tag and then create a permalink to that anchor tag. You can add the tag within the block or just outside the block, and it will work the same either way.

So, for example, that link would like like: https://INSTANCE.service-now.com/kb_view.do?sysparm_article=0012345#anchortaglabel

Then, when you use that link, it will take people to that section of the article.

Since knowledge blocks aren't usually meant to be a standalone item, they're meant to be used in the context of another article, I find using the anchor tag links to be useful. You get the best of both worlds. You end up sending someone directly to the info they need, and they can still explore the rest of the article if needed.

Not exactly the answer you're looking for, but hopefully still helpful. 🙂