Knowledge Block Permalink

[mbernste]

Does anyone know what the URL format would be for a direct link to a knowledge block?  I know how to do it for several other formats such as KB, story, and SER but not for KBB.  The reason I am looking for this is that I often do exports to Excel and convert the aforementioned types into hyperlinks, and I am trying to do the same with KBB (knowledge blocks).

To further clarify, what's the Knowledge Block equivalent for:

1. Knowledge article:   https://INSTANCE.service-now.com/kb_view.do?sysparm_article=
2. Story:  https://INSTANCE.service-now.com/nav_to.do?uri=rm_story.do?sysparm_query=number=
3. Service Request:  https://INSTANCE.service-now.com/nav_to.do?uri=u_service_request.do?sys_id=

[mbernste]

As I mentioned in my original post, I often to exports of lists of articles, knowledge blocks, etc., into Excel and I convert the article numbers to permalinks using a nested formula containing the hyperlink and concat functions so that you can go directly to the referenced item by clicking on it.  Sometimes my manager wants to look at a particular knowledge block without having to search the KBB number.

[linniesea]

I am not sure why, but I can't access the links you had in your initial request. I also can't see Lauren's. I don't know the exact answer, but I do the same thing Lauren does, except I do them in Word and port them into SNOW.  I do wonder if you took the code in your item A, and added the code for specific bookmark, that might get you the link you need, but I am not going to try it out for you. 

I will do bookmarks in the same document, but the last I checked, there wasn't support for linking to a bookmark in another topic. If that does actually work, I'd love to know. I hope more people respond.

[mbernste]

They aren't real URLs; they are example URLs.  "Instance" refers to the ServiceNow instance one is accessing, for example, your company name.

[DavidBReynolds]

In terms of including a link to a bookmark in an other article, try this method, which I use frequently now:

1. Create your bookmark in the destination article.

2. Copy the permalink link and paste it into the originating article then add a # and the bookmark without spaces

Result: Anyone clicking the link goes directly to the bookmark.