Are you including a code block in your KB article? Why not use the Preformatted paragraph style? It will increase readability.
This is how an article might look without formatting:
And this is how it looks when you format the code in the Preformatted paragraph style:
It does make a difference, doesn't it?
How to use the Preformatted paragraph style
Follow these steps to apply this style to your code block:
- Select your code block
- Click on the "Paragraph" button in the web editor's toolbar, you will be presented with a drop-down menu:
- Click on "Preformatted".
- Bam! You're done!
The Knowledge Bytes series are quick tips that can help you create better knowledge base articles. Read them all in the Knowledge Managers on ServiceNow!
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