Knowledge categories are not sorted in alphabetical order

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Sanna
Tera Contributor

‎04-10-2025 11:08 PM

Hi! Renamed a knowledge category, and after that it is no longer sorted in alphabetical order. Confirmed that there is no space in front. We are running under Zanadu. See attached examples.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-14-2025 06:58 AM

Hi @Sanna  

 

https://www.servicenow.com/community/now-platform-forum/how-to-change-sort-order-of-categories-in-kn...

 

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Dr. Atul G. - Learn N Grow Together
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Eoghan Sinnott
Kilo Sage
Kilo Sage

‎04-11-2025 06:47 AM

Hi Sanna, 

 

There doesn't seem to be anything attached? Where exactly are you looking at the categories? Is it on the portal?

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Sanna
Tera Contributor
In response to Eoghan Sinnott

‎04-13-2025 11:47 PM

Sorry! Now examples are attached. 
The categories are not sorted in alphabetical order in backend, after that a renamed one of them,

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-14-2025 06:58 AM

Hi @Sanna  

 

https://www.servicenow.com/community/now-platform-forum/how-to-change-sort-order-of-categories-in-kn...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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