Knowledge Category/ Taxonomy

[RogueFader]

Hi all.

Just looking to get a steer from someone wiser than I on how they went around creating knowledge categories.

The knowledge process was handed over to myself, however when I review what categories people chose when creating a new article, there seems to be no continuity.  If creating an article for a technical team, the category picker shows something like "Internal Digital Technology and a sub cat of Software", and people have an option to create a third category so they can drill down and be more specific, so the article may be  "Internal Digital Technology>Software>Adobe" for example.

Using  Hardware as the example, I was thinking if I could use "Internal Digital Technology>Hardware>laptop" or "Internal Digital Technology>Hardware>monitor", what I'm looking to get an idea on, is if other people have done something similar and have three or more levels, or do you keep the categories to a minimum, but then use service offering, so the example I gave for hardware "Internal Digital Technology>Hardware>laptop", you may only use "Internal Digital Technology>Hardware" but then use a Service Offering of "Laptop/PC Hardware support"

Sorry if this all sounds convoluted, this is all fairly new to me and I'm trying to get my head around this and how it should look,

Thanks in advance.

[Pam Calvey]

Another thing, I have also turned off the ability for my authors to create new categories on the fly. So if they want a new category they have to vet it through me and I create it in the system. That way I am sure they will have a minimum number of articles, and it's formatted correctly. 

[RogueFader]

Oh, I'm with you there. As you may be able to tell, the knowledge process was handed to me with no shadowing or training, so just keeping the lights on. I note that people have the ability to create so many subcategories it's ridiculous.  

[RogueFader]

Thank you David, I shall certainly take a look over these.