Knowledge Feedback Task Auto populates Assigned to field from the author of article, how can I change it?

[muhammad4]

I have enabled Actionable Feedback options to create a task if the knowledge article is marked unhelpful, or is given 3 stars or less. The Feedback task is automatically assigned to the author of the article, but I would like to have it be assigned to the knowledge manage of the Knowledge base, or a specific person. 

How can I make this change? Where can I find the rule/script which sets the assigned to as the author?

Thank you!

[Chaitanya Redd1 · Accepted solution]

Hi,

You may update the Script in the Knowledge Feedback Task Assignment rule to auto assign feedback tasks as per requirement. Navigate to "/sysrule_assignment.do?sys_id=18708c8567030300d358bb2d07415a64" and update the script.

Dictionary overrides are to restrict the list of available values for assigned to and assignment group when manually assigning the feedback task.

If my answers help. Please mark it as helpful.

Regards,

Chaitanya

[muhammad4]

thank you!

[muhammad4]

thank you!

[Emily Sauer]

What does the parent field on a kb_feedback_task record indicate?

The assignment logic states that if(current.operation() == "insert" && !current.parent) returns true, the task will be assigned to the author. However, all of my parent fields are empty in my kb_feedback_task table and yet some of my kb tasks have been assigned to the reviser. Please advise why this is happening.