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Forum Posts

Retire Article Comment (reason)

Good afternoon, folks, We have a group that would like to have a reason added to any article that is being retired.  We currently use instant retire, and so we aren't looking for a retirement workflow. The problem the team wants to solve for is the e...

amarks by Tera Expert
  • 2163 Views
  • 7 replies
  • 8 helpfuls

Outdated versus retired articles

New to Knowledge Management and appreciate your help.  When we have outdated articles that have been replaced by newer published versions, should the outdated ones really be retired? How do we fix that? Valerie O'Hara    

Valerie20 by Tera Contributor
  • 5598 Views
  • 6 replies
  • 4 helpfuls

Resolved! "Guide Me" Widget

Could someone provide additional details regarding the new "Guide Me" widget on the Product Documentation site? I've checked our list, but couldn't locate this widget. Is it possible that "Guide Me" is labeled differently?

KB Article Theming and Support for Dark Mode

Hello! I am trying to gain some insight on how theming (Core UI) is functioning for those using the built-in Dark Mode theming; specifically, when dealing with the KB. We are using Utah currently. I am namely wondering if anyone else is observing the...

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macrospect by Tera Contributor
  • 5841 Views
  • 8 replies
  • 3 helpfuls

Custom Knowledge Article Template not displaying all fields

Hello all, I'm new to knowledge management and I'm trying to create a knowledge template with some HTML style code. The problem is when I create a new template, one of the fields does not display (yes it is active).I created a new test template, I to...

jdonily by Tera Contributor
  • 4288 Views
  • 6 replies
  • 2 helpfuls

Can't retire a Knowledge Block

Hi all, I'm new to using Knowledge Blocks so having some trouble understanding what to do here. I need to retire this knowledge block but I keep getting the error message 'Block cannot be retired as it is currently being used in other articles'. I ha...

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Rename a knowledgebase

Hi, I am in the process of recategorizing our existing Knowledgebases that I inherited and am looking to streamline and cut out unrequired KB's and categories.  I am wondering the best way to do this.  Is it best to set up the new KB's with the new c...

thomas_mail by Tera Contributor
  • 1790 Views
  • 5 replies
  • 1 helpfuls

Deleting outdated article versions - reasons not to?

Hi All,   I need to delete a large volume of knowledge articles from a specific knowledge base, but I'm retaining around 200 of these by moving newly created drafts of them to a different knowledge base. The old versions of these articles will be del...

Barry_W by Mega Guru
  • 3844 Views
  • 5 replies
  • 5 helpfuls
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