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Knowledge Managers
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Forum Posts

KB Article Theming and Support for Dark Mode

Hello! I am trying to gain some insight on how theming (Core UI) is functioning for those using the built-in Dark Mode theming; specifically, when dealing with the KB. We are using Utah currently. I am namely wondering if anyone else is observing the...

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macrospect by Tera Contributor
  • 5640 Views
  • 8 replies
  • 3 helpfuls

Custom Knowledge Article Template not displaying all fields

Hello all, I'm new to knowledge management and I'm trying to create a knowledge template with some HTML style code. The problem is when I create a new template, one of the fields does not display (yes it is active).I created a new test template, I to...

jdonily by Tera Contributor
  • 4124 Views
  • 6 replies
  • 2 helpfuls

Can't retire a Knowledge Block

Hi all, I'm new to using Knowledge Blocks so having some trouble understanding what to do here. I need to retire this knowledge block but I keep getting the error message 'Block cannot be retired as it is currently being used in other articles'. I ha...

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Rename a knowledgebase

Hi, I am in the process of recategorizing our existing Knowledgebases that I inherited and am looking to streamline and cut out unrequired KB's and categories.  I am wondering the best way to do this.  Is it best to set up the new KB's with the new c...

thomas_mail by Tera Contributor
  • 1684 Views
  • 5 replies
  • 1 helpfuls

Deleting outdated article versions - reasons not to?

Hi All,   I need to delete a large volume of knowledge articles from a specific knowledge base, but I'm retaining around 200 of these by moving newly created drafts of them to a different knowledge base. The old versions of these articles will be del...

Barry_W by Mega Guru
  • 3722 Views
  • 5 replies
  • 5 helpfuls

Knowledge Integration with Microsoft Word

Hello,I'm looking to see if anyone is currently using the Knowledge - Microsoft Word integration and if they have any implementation/configuration advice. We are looking to start using this and are working out all of our processes. We created a Share...

Handling Article Links within Other Articles

I am wondering how others are managing articles that need to refer to other articles.  Right now, article authors are referring to other articles by putting the permalink into the article.  As you know, from a knowledge management/maintenance perspec...

mbernste by Tera Contributor
  • 1937 Views
  • 6 replies
  • 2 helpfuls

Knowledge Management, Related Articles - how to see them?

Hi community, When we relate Articles to other Articles (using the related list at the bottom of the article) the related article links show up just fine in the widget in the Service Portal. But what about in the back-end (UI16) for fulfillers such a...

phenkry by Tera Contributor
  • 2202 Views
  • 7 replies
  • 8 helpfuls

Future dated articles

I'm not sure if my question posted earlier, so apologies if this is a duplication, but I wondered if anyone knows if it is possible to future date an article publication. We have articles that are prepared in advance, but need to be published at spec...

Jo_Dunne by Tera Contributor
  • 951 Views
  • 3 replies
  • 1 helpfuls
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