Knowledge Manager User Group Slides - from 1/12 & 1/14 now available!

[jaimehonaker]

If you missed our Knowledge Manager User Group live session or simply would like to review the slides, look no further! You can find them below! 

Be sure to subscribe to the Knowledge Managers on ServiceNow forum to learn more, engage with others, and ask questions!

Resources: 

• (Community Post) Want to build your own KCS Program Metrics Dashboard in Performance Analytics? Here's how!

• (KB article) Building your own KCS Program Metrics Dashboard

• (YouTube) Using the Now Virtual Agent on Now Support​

• ​(Community Post) Now Support Virtual Agent Conversations​

• (Product Docs) ITSM Virtual Agent​

• (KB article) Frequently Asked Questions: Now Support URL Change​

• (Product Docs) Knowledge Demand Insights​