Knowledge Review - Success Determination
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04-01-2025 03:34 AM
Hi all,
I'm looking to report, monthly, on the successful review of knowledge articles. What I mean by this is I want to report how many articles were due for review and actually had their Valid To updated for any particular month and how many elapsed. E.G. for the month of March, 35 articles were due for review and 30 were reviewed by the Valid to date (85.7% success rate)
It is a metric I want to monitor in order to improve and demonstrate maturity within our knowledge framework.
Any ideas from the SN community?
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04-01-2025 08:35 AM
Its a little difficult to derive data from reports. In your case, to create a percentage you need multiple components.
% success = Count of Success / Count of Total Set * 100.
The only place I know where you can do this is Formula Indicators in Performance Analytics.
So that means you first need Automated Indicators for "Count of Successful KB articles" and "Count of all KB Articles in the Set".
Not 100% sure what hte conditions for those would be though.
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04-04-2025 12:57 AM
Hi @chrissteven , I think you're looking for Metric Instance definitions. These definitions record events and their duration, so you can report on how long it took a KB record (for example) to go from one state in a workflow to another, or when a field value was changed (your valid_to use case).
I hope this helps,
Lucas Vieites
