Linking ADO items to Knowledge Articles?

[rebeccacook]

Hello

Is there a way you could link an ADO item to a Knowledge Article so that when the ADO item's status changes, it can trigger a review of the associated article(s)?

We are weeks away from launching a refresh of our core system and the "known issue" list is still quite large.  It would be great if we could find a way to trigger a notification that an article needs reviewing/removing when an item has been fixed and is now in production.

Any thoughts?

Thanks

[Mark Manders]

That depends on how you have ADO linked to your system now. Are you already integrating something? Or are you not integrating at all at this moment? 

[rebeccacook]

Thanks for taking the time to respond.  I'm only a knowledge manager (and only a month in role).  SN sits with our outsourced service desk team.  I know they have created an integration so that you can create new work items from incidents but that's pretty much all I know.  Any suggestions as to what I need to understand from them so I can explore this further?

Thanks in advance

[Mark Manders]

You need to get in touch with an admin to check on what ever it is you are integrating at the moment. If it's just an ADO item created from an incident and nothing else is done, you don't get a signal when something needs to be done, or you need to get it from ADO, not from ServiceNow.
Find the admin and just put your requirements on the table and check what is possible. We don't have access to your instance, so we're unable to help you without knowing anything else.