Knowledge search is not finding the correct knowledge articles

[kgd1958]

Knowledge search is not finding the correct knowledge articles, for instance a KB Article has Mac as meta data, separated by comma and space from other meta data. When typing MAC it brings up several articles but not the article we are wanting. Meta data also contains other words but none seem to bring up this KB Article.

This scenario is repeated with several other articles.

What could be the issue?

[Jason Sturgeon]

Case sensitivity?

[kgd1958]

I am using the same case as the meta data and have tried every case option and still not finding.

[Pam Calvey · Accepted solution]

Meta field has to be all lower case, words separated by a comma, no spaces, and phrases have to have an underscore between words. 

mac,cheese,mac_and_cheese,mac_n_cheese,kraft,velveeta

[Jason Sturgeon]

@Pam Calvey is spot on. Here's an article that goes a little deeper: 

Adding keywords

https://community.servicenow.com/community?id=community_question&sys_id=0a8df8d4dbf71850f21f5583ca9619cb