Hello. I fully understand this is a weird one, but was hoping someone might have some insight to this.We have knowledge article templates that utilize the expand/collapse functionality. They've gotten complaints that people don't know that they need ...
I have noticed that when approving articles there are different options depending on where you are at in the article. When viewing from the "Approvers" tab and you double click the "State" field to approve, deny or whatever there's a list of selectio...
In a multilanguage SN environment with Knowledge article versioning and dynamic translation enabled there 2 ways for translating article.1 ) Translation management 2 ) Localization Framework support for Knowledge BaseAbove solution are alternative to...
Is there any way we can add a feature to rename an image when utilizing the drag and drop feature within Tiny MCE to make it easier for my authors? Organizing and renaming 10 graphics named pasted_image.png gets confusing and my authors don't want to...
We are making our KB available to a new audience. The OOTB solution for feedback is that when someone marks and article as helpful/not helpful, a dialog box opens allow them to select from a list of responses. The default response is "Other." There...
When I search for something on our portal I get "recently viewed" results and "suggested" results.The suggested results display the knowledge page in an older, more backend like format while the recently viewed results display the same knowledge page...
I am experiencing two issues with minor edits for versioning. 1. We turned minor edits on for a few fields. It was working fine. We needed to test a potential related issue. We turned off minor edits from the Properties however the fields selected fo...
Hi All, We have had Ownership group enabled for awhile now and one of the issues that I am getting often is how do teams collaborate on a knowledge article? It has been raised a few time now. Our ownership groups are tied to our assignment groups. Of...
I am hoping someone here can lend some insight into my question which pertains to relating knowledge articles to each other. As I understand it today, if I have 2 articles, A and B that I want to relate I need to make sure they are both published and...
Hello Experts,We are using OOB 30days kb article expiring notification.Link for list of expiring articles showing correct while session is active/logged in, if we open same link in incognito mode or post logout if we click on link it asking user id a...
When looking at the edit view before checking out an article there is noticeable extra white spacing between fields on knowledge templates. I have verified there is no extra hidden paragraph line-breaking or text in the field causing this issue.I hav...
I am looking for a way to run a report that shows knowledge ownership groups who do not have any articles published in a certain knowledge base. Looking to run an audit looking for unutilized ownership groups to follow up/remove if not needed.
I've seen the 2017 post about how to do this, but unfortunately the solution is no longer available. I'm looking to link directly to a specific knowledge category from our customer portal in Utah. Is there any way to do that?
Hello All, I'm trying to build a report for my team where are I can see how many incidents have knowledge attached and how many incidents do not have knowledge attached.I was able to generate a report where knowledge is used with the help of 'Knowled...
We would like to configure a central end-user facing knowledge base where multiple ownership groups can manage the lifecycle of their knowledge articles (create, edit, retire, process feedback). We gave the ownership groups Can Contribute access to t...
