Knowledge Translation Tasks

[laura_p]

We just turned on knowledge translations feature.  We have a group that is responsible for receiving these tasks after articles are created/edited. However in their menu they only see Knowledge Translations > My Assigned Tasks and not All Open Tasks. After doing research I found you have to have knowledge_admin or knowledge_manager to see the All Open Tasks menu item. They only have the knowledge role which is what they should have. I do not want them to have that level of access when all they need to do in knowledge is translate articles. They are saying they need this menu item as because the tasks are being assigned to the Assignment Group in the system and not to an individual which the My Assigned Tasks shows the individuals name. They are saying there is no way for this group to pick up tasks and assign to themselves. I suggested changing the filter to Assignment Group as their group but they said this would make changes to the OOTB. I am not sure if I am missing something how how knowledge translations tasks work. If only knowledge_manager role and above and see All Open Tasks then how is work supposed to be assigned to a knowledge worker?  I will still try to get them to change the filter however I wanted to check if I was possibly missing on how translations tasks are supposed to work. Thank you.

[Leri Andrews]

If it works like knowledge feedback tasks, won't they appear in 'my groups tasks'?

[laura_p]

When I look at Knowledge > Feedback Management > Knowledge Tasks the default view shows all active knowledge tasks regardless of assignment group. This is what our SN developers set up which I really do not like. I do not see a menu item under Knowledge > Feedback Management for My Group Tasks, unless this is under a different area on the menu.

[Leri Andrews]

I never know whether we're 'out of the box' to be honest, but the platform has to work for your users and adding some menu items seems a pretty low-key customisation to me. We don't assign translation tasks (we just auto-translate through a mulesoft layer and then put the child article through the usual approval workflow) so we won't have customised the translate tasks menu at all - and I can see it's the same as yours. See attached. 

[laura_p]

I looked at your screenshots. Mine look different and I do not have Service Desk. Possibly that menu item is attached to a role I do not have or something was changed OOTB. If that was the case where it was changed then I cannot see why they cannot edit the filter or add another menu item for this one. However I would assume under Translation Management their would have been a My Group Assigned Tasks as that would have made sense.