Knowledge Managers
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Organizing the KB

We are currently in discovery to ascertain our current knowledge audience - the plane was built while flying it. This includes authors, admins and readers. From there, I want to reorganize the knowledge base structure, the taxonomy structure, owners...

rosenst22 by Tera Contributor
  • 601 Views
  • 1 replies
  • 0 helpfuls

Resolved! Formatting issues with Import from Microsoft Word

Hi Folks, has anyone found a good work around for leveraging the Import from Word tool for Knowledge Management? I find that I spend so much time fixing formatting issues with documents that I import as articles, that it's just easier to recreate the...

Best Practices for User Criteria

Seeking expertise from this group! We currently face challenges with user criteria, examples include:1. A working user criteria suddenly cease to work after an upgrade2. Legacy user criteria that does not work (we have over 400 legacy user criteria u...

Jayne Loh by Tera Contributor
  • 1471 Views
  • 3 replies
  • 1 helpfuls

Is there still a KMUG meet up?

Hi folks, I'm new around this forum, and i've seen a fair few posts referring to a periodic KMUG meetup or session? Are these still taking place? I can't see any recent posts (this year) about them. Thanks in advance!

LMacTT by Tera Contributor
  • 282 Views
  • 2 replies
  • 2 helpfuls

Knowledge Management for Expatriates

Hello, Do you have a situation in your organization where Expatriates/Employees on international assignments need to be able to view both Home Country as well as Host Country knowledge articles and how do you manage that?

Juhi Yasmin by Tera Contributor
  • 352 Views
  • 3 replies
  • 1 helpfuls

Resolved! Use Flow Designer to list multiple records into an email

Not sure I put this in the right forum, but it's about managing the knowledge bases. We're just not building our our KB and I want to utilize the Valid To date to make sure the content is fresh and still accurate. But I also want to setup a workflow ...

Tom136 by Kilo Contributor
  • 4213 Views
  • 14 replies
  • 11 helpfuls

Add Blocks as List Item?

If you have multiple unpublished articles, is there a way to add the same block to all article via the knowledge article list?I've noticed that you can "Add Blocks" as a list item but selecting it doesn't do anything (expectation is it would bring up...

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