Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

templates knowlege

Hi, We want to use the Configuration item on some knowledge articles.When we create  customer knowledge template we can create new fields but we want to pull in our existing Configuration item field from CMDB.Is there  way to do this?

Knowledge reporting

I've created a simple report to show my knowledge articles at their different states. The purpose is to identify articles that I've submitted but that haven't been approved yet and to show when my articles have become outdated and I need to update th...

Resolved! Knowledge Article Management Guidelines

Good morning all! I'm new to the Knowledge Admin process role at my current organization and I'm reaching out to get feedback on how others are managing regular content review, KB validity (expiration) dates and retirement of articles over time.  I w...

slgonzales by Tera Contributor
  • 3965 Views
  • 10 replies
  • 19 helpfuls

Organizing the KB

We are currently in discovery to ascertain our current knowledge audience - the plane was built while flying it. This includes authors, admins and readers. From there, I want to reorganize the knowledge base structure, the taxonomy structure, owners...

rosenst22 by Tera Contributor
  • 634 Views
  • 1 replies
  • 0 helpfuls

Resolved! Formatting issues with Import from Microsoft Word

Hi Folks, has anyone found a good work around for leveraging the Import from Word tool for Knowledge Management? I find that I spend so much time fixing formatting issues with documents that I import as articles, that it's just easier to recreate the...

Best Practices for User Criteria

Seeking expertise from this group! We currently face challenges with user criteria, examples include:1. A working user criteria suddenly cease to work after an upgrade2. Legacy user criteria that does not work (we have over 400 legacy user criteria u...

Jayne Loh by Tera Contributor
  • 1644 Views
  • 3 replies
  • 1 helpfuls

Is there still a KMUG meet up?

Hi folks, I'm new around this forum, and i've seen a fair few posts referring to a periodic KMUG meetup or session? Are these still taking place? I can't see any recent posts (this year) about them. Thanks in advance!

LMacTT by Tera Contributor
  • 309 Views
  • 2 replies
  • 2 helpfuls

Knowledge Management for Expatriates

Hello, Do you have a situation in your organization where Expatriates/Employees on international assignments need to be able to view both Home Country as well as Host Country knowledge articles and how do you manage that?

Juhi Yasmin by Tera Contributor
  • 398 Views
  • 3 replies
  • 1 helpfuls
Labels