Limiting Search to one KB

[Pat79]

I am looking to find a way so that when a user manually selects a knowledgebase from the Knowledge Portal, the search widget automatically only searches within that specific KB. At present, it will return results from all KBs. Note, this is not the "global" search from the main Portal, but the search option after you select a KB.

Our use case is to have associates keep a browser tab open for that KB and easily search for process instructions or other content relevant to their job duties.

Thank you,

[Eoghan Sinnott]

This is also a huge pain point for us. Before it used to leave on any filters you had selected, and only search those. But for quite a while now (Maybe Paris?) it doesn't matter what filters you select re: Knowledge Base or categories, as soon as you search it removes them and searches all KBs. Defeats the purposes of selecting any filters really.

[Pat79]

I feel like this has to be a bug. You're absolutely right that it makes zero sense. 

[Barry_W · Accepted solution]

No, not a bug Pat. Nonsensical yes, but not a bug. We've actually considered removing the option to select a KB - via the tiles on the knowledge portal - as it gives the impression the subsequent search will be limited to that KB, which sadly it isn't. Think we first raised this with SNOW about 3 years ago.

[Frank Buttafarr]

We also have this pain point. I believe that I was told that it was by design in the past but that honestly never made sense to me. I believe that there is an open idea for it but I don't have access to the Idea portal anymore to check for it.