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Linking article to CI

LinaV
Tera Contributor

‎10-30-2025 04:12 AM

Hi All

 

Could you please share your experience with what other records you link Knowledge articles in ServiceNow?

My Understanding out of the box functionality is linking to CI. If you link to CI, do you restrict to what CIs it can be linked e.g. Service offerings? Services?

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎10-30-2025 04:18 AM

Hi @LinaV 

 

You can map these 2 as well

 

DrAtulGLNG_0-1761823098708.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron

‎10-30-2025 04:19 AM

https://www.servicenow.com/community/itsm-forum/linking-knowledge-articles-to-cis/td-p/509889

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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