Linking article to CI

LinaV · Thursday

Hi All

Could you please share your experience with what other records you link Knowledge articles in ServiceNow?

My Understanding out of the box functionality is linking to CI. If you link to CI, do you restrict to what CIs it can be linked e.g. Service offerings? Services?

Dr Atul G- LNG · Thursday

Hi @LinaV

You can map these 2 as well

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · Thursday

https://www.servicenow.com/community/itsm-forum/linking-knowledge-articles-to-cis/td-p/509889

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************