Links to Knowledge articles

[amarks]

Hi folks,

I'd like to know if the link for a knowledge article is stored in a field that I can export or if it is generated solely on the fly.

I have report of knowledge articles (outside of ServiceNow) that I would like to not only include the article number and short description but the URL for the article.

Thanks,

Adam

[Gregg Grose · Accepted solution]

From my understanding, it's generated on the fly and based on an article's KB Number. In your report, perhaps you could create a formula to add the KB Number to your instance's permalink format such as in the example below. 

• KB Number = kb1234567
• Classic: https://instance.servicenow.com/kb_view.do?sysparm_article=kb1234567
• Portal: https://instance.servicenow.com/knowledgenow?id=kb_article_view&sysparm_article=kb1234567
  • Please note these links won't function, the prefix of "instance.servicenow" is only an example.

[amarks]

Exactly what I was looking for, Gregg. Thanks a million.

[Tilly Penn]

Following on from this question.  I want to do something similar, but I want to be able to create a field in my report which houses the base url 
eg
https://instance.servicenow.com/kb_view.do?sysparm_article=
then concatenate it with the KB number in the report.  I know I can obvs do this in Excel, but can I get ServiceNow to do it as part of the  report?

[Eoghan Sinnott]

Hi,

The permalink option you see in the "Copy Permalink" link when viewing an article stores the knowledge article in this format. We added a section for Permalink to the kb_knowledge table and that makes it a reportable field.

You (or your developers) would need to add a Dictionary entry with the type as URL called permalink and should be able to link that to a UI Policy that pulls in the information from copy permalink.

Please consider marking my reply as Helpful and/or Accept Solution, where applicable. Thanks!