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10-26-2023 05:53 PM
Hi folks,
I'd like to know if the link for a knowledge article is stored in a field that I can export or if it is generated solely on the fly.
I have report of knowledge articles (outside of ServiceNow) that I would like to not only include the article number and short description but the URL for the article.
Thanks,
Adam
Solved! Go to Solution.
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10-27-2023 06:20 AM
From my understanding, it's generated on the fly and based on an article's KB Number. In your report, perhaps you could create a formula to add the KB Number to your instance's permalink format such as in the example below.
- KB Number = kb1234567
- Classic: https://instance.servicenow.com/kb_view.do?sysparm_article=kb1234567
- Portal: https://instance.servicenow.com/knowledgenow?id=kb_article_view&sysparm_article=kb1234567
- Please note these links won't function, the prefix of "instance.servicenow" is only an example.
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09-27-2024 07:49 AM
Not necessarily related to your question but posted for visibility.
Some (Utah?) functionality that we are looking into and hoping it does what we think:
Human-readable URLs for the knowledge page
We are hoping we can use this to render the KBID and Title auto generated.
