Links to Other Knowledge Articles in an Article

[mbernste]

I was wondering how other KMs handle links to other knowledge articles that are in the body of an article.  We have a lot of "if then" articles such as:

Perform these steps

1. Step 1 do this
2. Step 2 do that
3. If you get this error, see KB1234.  If you get that error, see KB5678
4. If you get none of the errors, route to support.

Related articles wouldn't work in this situation since it's just a list of articles.  The problem with the above is that articles get retired and therefore the links, which can be harder to find than a needle in a haystack, become invalid.

[Ravi Chandra_K]

Hello @mbernste,

Instead of adding the links with sys ids, provide perma link (which will not have sys id, it will have article number so the link never expires).

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[mbernste]

We always use permalinks, but that wasn't the point of my question.

[trout1974]

We use the permalink of the kb we're relating to. Always use the portal view permalink, that way you always pull up the most current article. 

[JulietChicago]

Hello,

We have a button that if you select will show you what published articles link to the one you are attempting to retire.

Example

KB234, KB4567, KB789 all link to KB234.

When you go to retire KB234 , select that button and we get a list of published/draft articles that have link to KB234. The script is something our developer did so I  don't know much on how it works.

Also it is not perfect as kb numbers that are a subset may appear in the list but it allows to avoid dead links.