Make Comment field mandatory on kb_view(Portal view like) based on Helpful? Yes and No and also on low ratings

[raj99918]

Hi Team,

Make Comment field mandatory on kb_view(Portal view like) based on Helpful? Yes and No and also on low ratings for your reference am attaching the exact form

When user clicks on the Helpful? as No then Leave a comment should be mandatory and on low ratings as well.

Please help me in this case am trying for this solution from the last 14 days in the community but I didn't get anything anyone please look into this and help me out

[Kieran Anson]

Did you follow the links instructions on configuring actionable feedback tasks??

[raj99918]

Yes it’s done . Can you please guide me here how can I handle this

[SNow35]

Hello,

Were you able to get this worked, I have a similar requirement.

Thanks in advance.

[Pam Calvey]

As Kieran said, this would cause a poor customer experience. The employees monitoring the feedback queue should contact the feedback submitter to ask for more details on any feedback records which have 'not helpful' or low star ratings and no indicators as to why. 

[RajeswariS]

Did you find the solution for this ? i have the similar requirement