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01-22-2021 06:09 AM
Is there a document that states best practice for typing meta? This would include when to use commas, underscores for phrases, etc. Basically, how to do meta for a knowledge article out of the box best practices.
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01-25-2021 12:22 PM
ok, so I think this is the answer: Commas for combined words and single words e.g.: statement of work, statement and quotation marks for sentences e.g.: "How do I update my Outlook profile?"
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01-22-2021 07:13 AM
Hello Dan,
I had the same question.
Here is the best I could find in my searching on the matter.
https://community.servicenow.com/community?id=community_blog&sys_id=c5bc6a25dbd0dbc01dcaf3231f9619eb
Have a nice day!
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01-22-2021 07:18 AM
Thanks Andrew. I saw the same.
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01-22-2021 07:34 AM
It would be really helpful if ServiceNow could provide some guidance on this. The blog referenced is really useful, as is the discussion it generated, however it is now six years old.
I'm trying to train our teams to utilise meta more frequently, and I don't feel I have all the information I need in order to make best use of the field.
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01-22-2021 07:46 AM
Is there someone to reach out to as to obtain an actual, updated answer? As noted, that article is 6 years old.
