META in Knowledge Management

[Prashant B]

I've been trying to explore use of META tags on Knowledge Articles, however for some reason not able to get them to work. On my PDI I added a few meta-tags for two of my knowledge articles and assumed that if I search for the text in those meta tags, it should show up on the portal. 

It didn't do it right now, and I thought it might take a day or two to index. but two days later I am still where I was earlier.. Meta tags don't show up in search, however the article content seems searchable. 

[Suzanne H]

I'm not sure if this will help but here are a few things to look at.

1. Make sure the article is published

2. use a comma between tags

3. use underscores between words in a phrase

4. do not use common words

5. you can also stack meta tags and phrases, meaning that you repeat it in the meta field

example: food, lunch, hot_sandwhiches, cold_deli_sandwhiches

[Prashant B]

Thanks Suzanne.. I tried all of the above, however could't search using meta tag content 😕

[Grant Rowh]

Thanks for these recommendations. This is the first time I've encountered the suggestion to use underscores between words in a phrase when using the Meta field. Is this noted in any ServiceNow documentation? Given recent AI Search improvements, is this still accurate?

[SusanWinKY]

Are you using AI Search? If so, check here.