Monitoring access to the knowledge base

[PeConsorti]

Hi everyone,

I would like some help figuring out how to check by name, who accessed the knowledge base and which articles were viewed by person.

The aim would be to check which employees are not using the knowledge base, to disseminate it to them.

[Eoghan Sinnott · Accepted solution]

Hi, 

You can run a report on the Knowledge Use [kb_use] table and Group by 'User'. This will give you a breakdown of all Users that have used the Knowledge base. You can add Conditions then to set time frame, specify Knowledge Bases etc. You can click into each bar to show which articles were viewed by the user, or could add 'Stack by Article' to display it on the main report.

 

[Eoghan Sinnott · Accepted solution]

Hi, 

You can run a report on the Knowledge Use [kb_use] table and Group by 'User'. This will give you a breakdown of all Users that have used the Knowledge base. You can add Conditions then to set time frame, specify Knowledge Bases etc. You can click into each bar to show which articles were viewed by the user, or could add 'Stack by Article' to display it on the main report.

 

[PeConsorti]

Hello Eoghan,

Your solution its perfect for my request.

Very Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @PeConsorti 

Create a report on Kb_use and group by users to get the results.