We are just starting to manually copy our articles from Zendesk to ServiceNow. I recommended that my team copy and paste the source code from Zendesk to ServiceNow and make adjustments needed. This method does not transfer the images, which is fine; ...
When I was recently looking at a post about resizing tables, someone mentioned in the replies that there is a TinyMCE plugin that is preventing the normal alt-click mouse menu from coming up. The normal alt-click menu includes options such as: Pas...
Hi all I'm new to ServiceNow and was wondering how we can create static text/footers for articles? We have a footer that we want to be the same across all articles - can Knowledge Blocks work in this way? Or is there another way? Currently the footer...
Hello everyone,This is my first time creating a Knowledge Article in ServiceNow and I can't really make my article centered and remove this Horizontal scrollbar. I've currently set the width of my body class to 750px so that the readers wont need to ...
Hi there, We want to restrict suggested knowledge articles for users when they are submitting queries to just the articles in their knowledge base. For context: Currently in my organisation we have around 80 knowledge bases in ServiceNow for HR. The ...