How we can create a knowledge check box under resolution tab in incident form, Knowledge check box is visible so that a knowledge submission can be created from the incident form.Knowledge submission is created upon the incident closure when knowledg...
Hi All, Good Day. The requirement is to show the 'Retire' button only for the users having 'knowledge_manager' role. At present, the Retire button only appears to the most recent reviser of a KB article, which causes knowledge team members to have to...
Have you configured your knowledge articles to link to other knowledge articles in a dynamic way? As you know, there are different link structures depending on where you are in the system. For example, the Permalink for viewing on the Service Porta...
Is this a feature of knowledge? How does one get this functionality? I have all but given up on managing favorites in my web browser and thought it would be very nice to have favorites for knowledge for users, and myself, in the Service Portal. Sure ...
So we wanted to embed videos on knowledge articles and when I embed a youtube video it works however we house our company videos in MS Streams so I try embedding videos from there but it doesn't work. 1. I tried inserting the video through a URL (whi...
I put more thant 10 articles in one knowledge base. Now, due to business needs, I need to transfer all the articles into another knowledge base. I retired them but I can't change the knowledge base field as I want. What can I do? And is there any eas...
I have subscribed to many knowledge article. I have set the system properties of knowledge article to send notification (email) to the user when article is rated below 2star,commented,flagged or marked helpful. On the service portal I tried 1-flaggin...
Hello Knowledge Gurus We had the logic implemented, that if a parent article is retired also the translations will be retired. This disappeared now all of the sudden. How is the OoB logic in this case? Think it makes sense, to retire the translation...
I am KCS v6 certified and understand what the differences are between the functions of a candidate, contributor and a publisher. I am not finding documentation on the differences in capability between the 3 roles in ServiceNow - kcs_candidate, kcs_co...
We want to remove "Most Viewed Articles" and "Rating" on KB home page, then having a custom widget on KB home page for defining 10 most useful articles in the organization. For example, Floor Plan, some information from HR or Admin or IT, etc... Than...
Knowledge search is not finding the correct knowledge articles, for instance a KB Article has Mac as meta data, separated by comma and space from other meta data. When typing MAC it brings up several articles but not the article we are wanting. Meta ...
Hi SN Community. I have a question that is not super technical, but more about the long term user experience reading knowledge articles. We have knowledge articles in many different languages and localization enabled. Some knowledge managers have no...
Hello - thank you for reading this. When I try to embed a video into a SN KB Article - the url in the iframe for *some* sites is removed when I save the document. The video displays and is playable until I save the KB article. Then it disappears and ...
Hi everyone, I'm curious if you utilize the use of videos within your KB Articles and, if so, how? Here's how I currently use videos within my KB: I give the KBA a title starting with a prefix of the product area it covers and I add in a camera emoji...
Hi team, I have a issue where When a parent article is updated, the parent field on the child article is getting updated with the version of the article, so just want to understand Is this normal behavior or I can remove the version ? If I can remove...
