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Forum Posts

Knowledge Article Author Can't Edit Their Own Articles

I am curious why authors of knowledge articles can't edit their own articles. From what I can see in the ACL list, all of our ACLs are out of box. I also checked that the users have the "knowledge" role in the system. When searching for this issue, I...

Casey23 by Tera Guru
  • 1463 Views
  • 2 replies
  • 0 helpfuls

Recommended HR Knowledge Article Templates?

Hi, I've been searching examples of recommended HR specific Knowledge Article Templates (outside the basic OOTB Standard, FAQ, How To, What Is, KCS Article). Seems that ServiceNow doesn't provide article templates especially targeted to HR. Do you ha...

maaritkk by Tera Contributor
  • 934 Views
  • 3 replies
  • 2 helpfuls

Resolved! How do open a pdf file, in a KB articles, into a new tab?

How do open a pdf file, in a KB articles, into a new tab? I've looked at the following post https://community.servicenow.com/community?id=community_article&sys_id=bd6c7bf7db0eb050b3c099ead396198f as a guide but everything I've tried the pdf downloads...

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Vernon1 by Tera Contributor
  • 1478 Views
  • 2 replies
  • 0 helpfuls

Searching within a PDF attached to a Knowledge Article

Hopefully this is a simple question... When a user i.e. employee conducts a search, does ServiceNow look at the contents of a PDF attachment to find that search or does it just look at the title?  We dont have the document management plugin, we are l...

Nicola Janes by Tera Contributor
  • 2736 Views
  • 4 replies
  • 4 helpfuls

Resolved! Bookmark a Knowledge Article?

Is this a feature of knowledge? How does one get this functionality? I have all but given up on managing favorites in my web browser and thought it would be very nice to have favorites for knowledge for users, and myself, in the Service Portal. Sure ...

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I tried to embed a video from MS Stream where we keep our internal videos in a Knowledge Article but when I try to save it - the html embed code disappears.

So we wanted to embed videos on knowledge articles and when I embed a youtube video it works however we house our company videos in MS Streams so I try embedding videos from there but it doesn't work. 1. I tried inserting the video through a URL (whi...

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NixFab by Tera Contributor
  • 1285 Views
  • 2 replies
  • 1 helpfuls
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