Multiple knowledge articles are not searchable in ServiceNow and Service Operation Workspace

Sweta1012
Tera Contributor

‎01-24-2024 08:21 AM

Hi,

I have a requirement that multiple knowledge articles are not getting searchable in ServiceNow (knowledge>homepage) and Service Operation Workspace but those articles are appearing when we are searching it via Global search.

Can it be due to some user criteria or roles? 

or it is because of text indexing? Although text index already exists for knowledge table, can we run text reindexing again on knowledge table to solve this issue?

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-25-2024 08:36 AM

Hi @Sweta1012 

 

Please check is the valid to date is passed for those articles?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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