Hi All, Not sure if this is perhaps better answered by ServiceNow themselves, although keen to hear from any community peers who may have some information. I'd like to enable AI Search in my personal dev instance, so I can run some tests and work out...
i am using Contextual Search on case for getting Knowledge article its is getting posted in Additional comments but i want some article should attach based on Knowledge base category to be attached to work notes how can i achieve that
In Knowledge Management how to create a scoped knowledge base and how to protect it from other scope knowledge users and admin.
we recently migrated dev environment to sandiego upgrade, stil production we didnt do. we faced the issue that the change ticket moved to New status after approval. For both approvals i did, clicked on the update button after each approval. To cla...
I have followed instructions in some other articles I was able to find and it did allow for the [view] to show up if you display the attachment on the article (i will have a screen shot attached - this will be in the 1st screen shot and it will have ...
Hi all, I need help in editing KB articles in DEV instance however, the KB articles does not have any checkout button. Also I checked the state and it is in PUBLISHED (IN PROGRESS) State. How can I edit these KB Articles?
I really like the Knowledge Management product that is present within ServiceNow. We are looking into adopting this as the tool for storing all the knowledge that is present within our company. One of the features that we think it is lacking is this ...
Hey y'allI am currently trying to seek out ways to enforce a formatting guide across our articles. One thing that came to mind was setting the defaults to the text editor fields (like setting the font to always be Arial for example). Has anyone succe...
Is there a script that can be applied that will search through published knowledge base articles to find "broken URLs/ links" ... vs. having to manually review/ test each link within each article? or vs. waiting for someone to report a broken link?
I need to be able to automatically assign ownership groups to articles based on the knowledgebase they are created in. Has anyone done this?
How to create Knowledge based reports that can effectively manage the currency, utilization and overall health of Knowledge within my organization.
In KM v3, glide.knowman.enable_approval_notification is enabled, but knowledge base managers do not get email notice to approve articles in Review state. What are the related settings/configurations to make this working?
We have a large number of articles within our Public KB that use a standardized template. At the end of each article, there is a blurb about contacting the Help Desk with any additional questions which also includes the contact information. The ques...
We would like to enable Article Versioning so that previous versions of articles are available to be referenced, however we've noticed the following behavior. When you've checked out an article, the KB number changes. KB0024898 3.0 will become KB00...
I'm learning about setting up user criteria at the various levels and I have a few questions before I settle on a structure. 1. It seems like best practice is probably to start with the widest possible access and then apply restrictions from there (a...
