Resolved! Knowledge Module - No show of any article template when create a new article
Hi all, could anyone tell me why there is no template showing even standard one? I tried to create a new knowledge base, but it still doesn't work.
Forum Posts
Allowing users to Preview Knowledge articles who do not have Knowledge access
Hi, We sometimes have a need to send a preview of Knowledge Articles drafts to customers who do not have access to ServiceNow as a Fulfiller / knowledge user. The "View Article" feature that's available from the draft Fulfiller-view, seems to produce...
I want to know the roles which can be assigned to users where they can only submit a KB article but cannot publish. Can you please let me know the roles which can be assigned to all the user? I would need all your expertise
I want to know the roles which can be assigned to users where they can only submit a KB article but cannot publish. Can you please let me know the roles which can be assigned to all the user? I would need all your expertise to know the correct roles ...
Resolved! Report that shows the knowledgebase search results of my users
Hi folks, I would like to know if there's a way to build a report that shows me what were the searches my user made inside my knowledge base? I'm trying to understand the search they did so I can build more articles to suit their needs. I hope this...
Resolved! Is there a way to move knowledge categories from one knowledge base to another in a way that the articles are moving as well?
Hi! The scenario is that we have two teams that will be united and we would like to have their knowledge under one base as well. So we'd like to move the categories with their respective article from KB A to KB B. Is this possible? Thank you for you...
Resolved! Knowledge Base scope
I am trying to troubleshoot a new knowledgebase not being visible from the SP, even as admin. I have looked into the existing KBs and realized that while my new ones are setup the same there is one glaring difference. The application scope of KBs tha...
How to find all Knowledge Articles that were first published during the last month
Hi wonderful knowledge managers,I am trying to find only knowledge articles that have had their first version published during the last month, and which are still published and past their valid to date. We have versioning turned on. There doesn’t see...
What is the easiest way to see which KB Articles have expired in ServiceNow?
I'm trying to find the best/easiest way to identify which KB Articles have expired in ServiceNow but I keep getting "0" results even though I know I have expired articles. Any suggestions on the best way to identify those?
Any plans to allow provisioning of AI search in PDIs?
Hi All, Not sure if this is perhaps better answered by ServiceNow themselves, although keen to hear from any community peers who may have some information. I'd like to enable AI Search in my personal dev instance, so I can run some tests and work out...
Contextual Search on case to be added in work notes instead of additional comments
i am using Contextual Search on case for getting Knowledge article its is getting posted in Additional comments but i want some article should attach based on Knowledge base category to be attached to work notes how can i achieve that
Steps to create scoped knowledge base and how to protect it from other scope users
In Knowledge Management how to create a scoped knowledge base and how to protect it from other scope knowledge users and admin.
The change ticket moved to New status after approval
we recently migrated dev environment to sandiego upgrade, stil production we didnt do. we faced the issue that the change ticket moved to New status after approval. For both approvals i did, clicked on the update button after each approval. To cla...
Can attachments open in view mode when they are inserted as links within editor/body of the document
I have followed instructions in some other articles I was able to find and it did allow for the [view] to show up if you display the attachment on the article (i will have a screen shot attached - this will be in the 1st screen shot and it will have ...
UNABLE TO EDIT KB ARTICLES IN PUBLISHED (IN PROGRESS) STATE
Hi all, I need help in editing KB articles in DEV instance however, the KB articles does not have any checkout button. Also I checked the state and it is in PUBLISHED (IN PROGRESS) State. How can I edit these KB Articles?
How to organize knowledge articles as Parent-Child
I really like the Knowledge Management product that is present within ServiceNow. We are looking into adopting this as the tool for storing all the knowledge that is present within our company. One of the features that we think it is lacking is this ...
