Need Edit access to KB article in published state for KB managers only

[Ash41]

Hi Team, 

We are trying to provide access to KB manager to update some field in after clicking on "Edit" which will be in Published state. Please suggest

Regards, 

Ash

[Filipe Cruz]

Hi Ash,

The right procedure here is to Checkout, do the changes and publish again.
This should generate a new knowledge version (if you have the versioning enabled).

What is the use case to change something on a published article without unpublishing it?

If you really want to go forward, you can simply create a new write ACL for the kb_knowledge table, only for kb_manager role.

Hope this helps!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

[Erik24]

Hi,

In the Knowledge properties you can choose to allow minor edits to published articles without creating a new version. You specify which fields to allow to be changed. Perhaps that could help.