Need Edit access to KB article in published state for KB managers only
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-29-2022 08:59 AM
Hi Team,
We are trying to provide access to KB manager to update some field in after clicking on "Edit" which will be in Published state. Please suggest
Regards,
Ash
- Labels:
-
Knowledge Management

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-29-2022 10:26 AM
Hi Ash,
The right procedure here is to Checkout, do the changes and publish again.
This should generate a new knowledge version (if you have the versioning enabled).
What is the use case to change something on a published article without unpublishing it?
If you really want to go forward, you can simply create a new write ACL for the kb_knowledge table, only for kb_manager role.
Hope this helps!
Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!
Best Regards,
Filipe Cruz
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-02-2022 12:29 AM