We are working on making support agents articles more convenient to read. At present, they are very long articles. Can someone guide me on how the content can be made more compact. One of the examples I saw on internet is as shown below, however I'm unable to find any option in the tool bar.
Hi, @Cristina Silva! There are two ways to do it.
You can go into the source code and add the coding.
<p>Table of Contents</p>
<ul>
<li><a href="#youridtaghere">Link to first item</a></li>
</ul>
<p><a id="youridtaghere"></a>Words and text and content.</p>
You can also do it within ServiceNow. There's now an anchor tag tool. It looks like this:
- Put your cursor where you want your anchor tag to be.
- Write out what you want your tag to be. (It will be case specific, and it can't be a number.)
- Hit OK or Save (whatever it says - sorry, doing this from memory.)
And then, you can actually use the link tool now to make your link if you don't want to code it in HTML. In the link tool, choose the settings:
- For URL, type #yourtagidhere
- For Open link in, choose "Same frame (_self)"
I tend to use the anchor tool to add the anchor, because it's much faster, but then I code the link (because it's just cleaner - less coding). But, to each their own. Either one gets the job done.
Additional tip: If you want to go to that anchor tag from another article, it's super easy. You will use the article permalink and then add the anchor tag at the end, like this:
<a href="https://yoururl.com/hrportal?id=kb_article_view&sysparm_article=KB0010555#youridtaghere">
Good luck! I hope this helps!
Hi,
I have not this option, can you help. (see red indication). Thank you
