New knowledgebase setup create directly in production or in a lower environment and promote upward.

[JulietChicago]

Hello,

As a best practice do people create the  knowledgebase in a lower environment and then move it to production? 

I don't mean the articles just the knowledgebase structure (mostly what is on a knowledbase record).  I thought  we should create it in a lower environment and then move it to production but I have heard we should just create them in production directly . 

[Laveena-Agarwal]

Hi @JulietChicago 

I couldn’t find any official documentation; this response is based on my personal experience: -

For Knowledge Bases, the environment of creation doesn’t matter much. Even if you create a Knowledge Base directly in production, you’ll still need one in lower environments to support UAT and future testing scenarios.

 Knowledge Articles

• Always authored, reviewed, and published in Production only (they’re content, not configuration).

• Lower environments might have sample/dummy articles for testing only.