Now Assist for Knowledge Management
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01-09-2026 03:05 AM
Hi all.
Our org is looking to bring in Now Assist, they're wanting to use this GenAI agent for Incident, problem and MI.
For Knowledge management, has anyone had any exposure to Now Assist, and if so how did you find it? Was it plain sailing or where there real issues once it went live?
Thanks
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Now Assist
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01-09-2026 03:07 AM
Hi @RogueFader
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-14-2026 02:33 AM
Thank you, this is very useful.
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02-13-2026 04:45 PM
I'll be testing some Skills and other features for Now Assist this year. Happy to connect to share lessons learned if you're also looking into this.
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03-04-2026 01:12 PM
Yes, we are just starting out with Now Assist. I would be grateful for any lessons learned.
