Now Assist for Knowledge Management

RogueFader · ‎01-09-2026

Hi all.

Our org is looking to bring in Now Assist, they're wanting to use this GenAI agent for Incident, problem and MI.

For Knowledge management, has anyone had any exposure to Now Assist, and if so how did you find it? Was it plain sailing or where there real issues once it went live?

Thanks

Dr Atul G- LNG · ‎01-09-2026

Hi @RogueFader

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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RogueFader · ‎01-14-2026

Thank you, this is very useful.

jengraham · 2 weeks ago

I'll be testing some Skills and other features for Now Assist this year. Happy to connect to share lessons learned if you're also looking into this.