Many organizations that implement new knowledge management systems run into issues following adoption. In this three-part video series, learn about the three phases for successfully integrating knowledge management into your daily work: governance, implementation, and operationalization.
ServiceNow KM veteran Jeff Vargas shares his insights into creating an impactful KM program that helps organizations deliver information quickly and accurately. The short videos are chockful of useful information that you can immediately apply to your program.
The First Step in Your Knowledge Management Journey (Governance)
The Second Step in Your Knowledge Management Journey (Implementation)
The Third and Final Step in Your Knowledge Management Journey (Operationalization)
Please share these links with any colleagues that might be interested. To talk with Jeff, by contacting your account team and requesting a Now on Now briefing.
