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New! AI Academy on Now Assist in Knowledge Management

The latest AI Academy session has been posted on Now Assist in Knowledge Management. If you want to know more about generating articles with generative AI and what we have coming out for May, this is the academy session for you!     I'll do a ...

Ashley Snyder by ServiceNow Employee
  • 1648 Views
  • 6 comments
  • 12 helpfuls

Join us at Knowledge 2023!

Say YES to epic inspiration, learning, and fun – join us at Knowledge!   It’s time to reserve your spot at our largest event of the year!   Join us May 14-18 at The Venetian Las Vegas for three days of unforgettable insights, training, and networkin...

UFFA in ServiceNow

Hi KM Forum, I would like for us together to share and define exactly how we implement and use the KCS basic UFFA flow in ServiceNow. For reference:   How do you pragmatically make this work in the ServiceNow platform, step by step?What workarounds,...

ITSM Knowledge Care & Feeding

With every company and organization, you work for or with, there are always operational knowledge gaps. I'm sharing my approach to capturing knowledge and closing as much of those gaps as possible. Please keep in mind this is just a method\model noth...

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Juan Osorio by Tera Contributor
  • 1139 Views
  • 3 comments
  • 4 helpfuls

PPT presentation slide of the UFFA flow

Hi forum, I've been asked on different occasions if I could share an animated ppt presentation slide I frequently use, going through the KCS UFFA flow step by step. The variations I've used have all been branded for customers, employers etc so I have...

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Knowledge Featured Content

Hi All, I have added 8 articles to the Featured Content on my Knowledge Base but I can only see 5 on the Knowledge Home Page. I have added the homepage keyword to them all. Ifs 5 the maximum that the Homepage can display? If so, any chance we could e...

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